Preston Trails Property Management does not own your property. Our managed properties are owned by individuals. We act on the property owner’s behalf in managing the property. In many cases, owner or building approval will be needed for repairs. Preston Trails Property Management will work diligently with all parties in responding to your repair request.

You can pay online through your tenant portal. There is a small convenience fee for online payments. You can mail a check to our office located at 1424 Navasota Trail, Plano, TX 75075. Or you can drop a check off at our office. Our office hours are Monday – Friday 9:00AM – 5:00PM.

Rent is due on or before the first of each month. The first late fee will be charged at 9AM on the 6th of the month regardless of weekends, holidays and pay periods. All payments made after the 9th of the month must be in certified form.

Please login to your tenant portal and complete the maintenance request form. Please include a picture of the issue as well, if possible. We will contact you within 48 hours regarding any request.

In the event of a life-threatening emergency where you feel your safety or the safety of someone in the building is immediately threatened, please call 911 and once in a safe location, please call our office at 214-

For all other emergencies, please call our office at 214-. If it is after hours, please call our office at 214- and leave a message. This will be forwarded to one of our staff who will be in contact with you shortly after receiving the voicemail. After you have called the office to notify us of the emergency, please go to your portal fill out the online maintenance request. This will provide us a detail of the issue in writing for your file as all maintenance requests MUST be submitted in writing, including emergencies.

No, do not call a contractor on your own. You are not authorized to perform or contract for any repairs on the property. If you call a contractor and incur any bill or invoice for any repair on the property, you are doing so at your own cost. Neither Management nor the property owner will reimburse you for those costs. All repairs must be approved by the property owner, through Management. You must contact Management so we can arrange for all repairs/maintenance on all systems, appliances, and the structure of the property.

We do not schedule move out walk through appointments. We will perform the move out walk through within 3 business days of receiving possession of the property from you. We will contact you via email with our findings and mail you hard copies of the move out findings and security deposit transmittal to the forwarding address you provide.

Preston Trails Property Management will assist you by providing initial paperwork with rules, regulations, move forms and fee notices.

We understand that your last few weeks of residency will be exceptionally busy ones; however, we do request that you attend to a number of important details:

• Please insure that you have turned in your notice to vacate form. If you cannot find this form, one can be requested from our office or found on your portal site.
• You have possession of the property through 11:59AM on the date you are vacating. All keys, remotes, access cards, gate openers, etc. must be returned to Management by the same day your lease ends. If you have to put the keys, etc. in the drop box, please put them in a bag or envelope labeled with what property they belong to.
• In order to return possession of the unit, ALL keys to the house must be brought to Management's office and turned in. The keys represent possession of the property. DO NOT LEAVE ANY KEYS OR GARAGE DOOR REMOTES AT THE PROPERTY. If you do not return ALL keys and remotes to the office, you will be charged at the daily rate for each day they are not returned.
• You must provide Management with a forwarding address. If you are returning the keys via the drop box, please include your forwarding address at that time.
• All utilities must remain on until the final day of your lease. Management will email you details on how to handle the transition of utilities.
• If vacating in the winter, please set the thermostat(s) no lower than 60 degrees with the heat on “Auto” to prevent freezing pipes.
• If vacating in the summer, please set the thermostat(s) no higher than 80 degrees with the A/C on “Auto” to prevent moisture build-up.
• If you owe any balance, those amounts must be satisfied prior to vacating the unit.
• You are required to have the unit professionally cleaned. Please provide us with a receipt of the cleaning from the company upon move-out.

Preston Trails Property Management will send the security deposit refund check within 45 days of your return of possession to the forwarding address you provide. You can receive the full deposit back so long as the following happen:

• Lease term has expired or Agreement has been terminated in writing by both parties; and
• Lessee has given a written, paid thirty day (30-day) notice to vacate; and
• No damage has been done to Property or its contents, except normal wear tear; and
• Property is returned by Lessee professionally cleaned of all trash, debris and personal items removed; and,
• All rent, fees and charges have been paid by Lessee in full; and
• All door keys and amenity keys, mailbox keys, access cards, gate openers, garage door openers, if any, have been returned to Management.